About the job
An airline with domestic and international operations is hiring bilingual agents for its contact center. You will assist passengers by phone, chat and email.
Responsibilities
- Handle bookings, changes and refunds
- Resolve passenger requests in Spanish and English
- Log every case in the CRM
- Meet quality and response-time targets
Benefits
- Permanent contract
- Discounted flights for you and your family
- Hybrid setup after training
Skills
Point of Sale
- Customer Service · Advanced
- Data Entry · Intermediate
Comunicación y Creación de Contenidos
- Comunicación Interpersonal · Advanced